We started our professional career in insurance 25 ago with a small family agency in the south of Tenerife. Customers have been loyal because we have always been offering a personalized service, local, close and in their language. We never stop training and evolving technically and digitally. In fact, back in 2002 we were the first Insurance Agency to have a website in Spain and in 2008 we were the first to offer online forms for calculating premiums in the Canary Islands.
Our clients wanted us to take care of all the after-sales service: their claims, their supplements, their cancellations or their renewals. Nobody wanted to call an impersonal call center. So we took care of all the customer service, claims and claims, thus gaining the trust of our customers who in turn recommend us to their family, friends and acquaintances. With time and a lot of work, we became one of the most referenced and important Insurance Mediators in Spain, with several million in our portfolio in the Canary Islands and in the expatriate market. ( + read more )
After many years of experience as Exclusive Agent of Zurich and DKV, we have taken the step to move to Insurance Brokerage and offer our clients a greater range of possibilities, but always maintaining the personalized attention and closeness that characterizes us. Now we work with the best Insurance Companies in the market: Zurich, Allianz, Liberty, Helvetia, DKV, ARAG, ASSSA , among others.
Our commitment to you:
As your Insurance Broker, we will always look for the best coverage and alternatives for your insurance.
The C1 BROKER® mediation style is based on a direct involvement with the client's needs, seeing it as an integral whole . The new challenges of the sector in which new threats and opportunities appear every day, force us to make continuous changes in technology and training in order to provide our clients with truthful, clear and simple information.
Thanks for being our customer!
Dra. Susana Wichels - Director and Co-founder of C1 BROKER.
Director and Co-founder of C1 Broker. With consolidated experience in the sector, I previously developed functions for more than 12 years as a director at TVT Seguros, the exclusive agency of Zurich Spain and DKV Seguros. What he is most passionate about in the Insurance world are customer relationship processes, CRM, automation and process optimization, innovation and digital development. One of his main areas of interest is the insurtech movement and how traditional mediation can adapt to digital change.
She has a PhD in Communication Sciences in New Technologies (University of Coimbra Portugal), a Master in Insurance and Finance (UDIMA - Madrid- Spain), a Master in Communication from the University of Coimbra (Portugal) and a Master in Tourism Business Management from the University of La Laguna (Tenerife - Spain).
Before specializing in the Insurance sector, Wichels worked as director and marketing manager in Luxury Retail (Plaza del Duque Shopping Center and Ideal Joyerías) and Hospitality (Abama Ritz Carlton, Hotel Jardín Tropical, Tropical Hotels), as well as Loro Parque and in television news programs SIC Noticias.
Why is C1 BROKER® your insurance partner?
And if it isn't yet, why should it be?
We often think that we have everything under control . Although in our company or in our family life we do not expose ourselves to risky situations, that does not mean that accidents or unforeseen events can occur that change everything . Nor do we always have the financial resources to face the damages or consequences that these inconveniences can cause.
That is why it is very important to be well insured. At C1 BROKER® we know that the key to moving forward safely, both in professional and private life, is to have good risk planning.
Also, we know that the proximity of our specialists through our online or face-to-face consultations in our offices, is essential to provide a close and professional insurance advice service.
C1 BROKER® is an Insurance Brokerage formed by professionals who are experts in advising and managing risks for People and Companies.
What does an Insurance Broker do?
After evaluating your personal needs, we will advise you on the best products offered by the insurance market, guaranteeing you the best quality at the lowest possible cost.
You can entrust us with the protection of your assets (properties, homes, cars, companies, boats, etc.), your health , your financial planning (pension plan, life risk) or even your pets . The commercial relationship with our clients is of many years, since we help them to protect their risks respecting the quality - price binomial .
Our work as an Insurance Broker not only involves advising on risk management and searching for the best insurance product solutions in the market, but also the work of administrative management, collection management, claims processing and monitoring of possible claims .
Our constant investment in training, innovation and knowledge, as well as digital expansion and process automation, add value to the quality of our service.
We act with dedication in the various areas of risk management and advice and we offer you more than 25 years of experience in the insurance market.
Our business areas are: People , Companies and the Expatriate Market in Spain .
The commercial relationship with our clients is of many years, since we help them to protect their risks respecting the quality - price binomial.